Client
Altec
About
Altec Capital Services specializes in providing equipment leasing and financial services to clients across the United States. With a focus on ensuring that their assets are titled correctly, Altec supports clients in securing commercial plates and titles across 50 states, with Texas being one of the most challenging areas for heavy equipment registration.
Recently, they moved into a spacious 140,000 square foot office to accommodate their expanding operations.
TESTIMONIAL
“When I first started managing Texas registrations, I dreaded the inevitable delays and complications. Thanks to TMTC, that’s no longer an issue. Denise and Karen are always on top of things, and our plates are now in customers’ hands in just 15 days. Their support has been a game changer for us, and I can confidently say our entire process has improved.”
– Margaret King,
Altec Capital Services
THE CHALLENGE
Altec faced major challenges in managing the title and registration process for their leased equipment, especially in Texas, where they experienced significant delays and complications.
- Inconsistent county rules in Texas complicated title and plate processing.
- As an out-of-state company, Altec lacked a local advocate for DMV challenges.
- On average, it took 90 days to provide customers with plates in Texas.
Altec’s goals were to reduce processing time to under 30 days for delivering plates to customers and ensure title accuracy and problem-solving support.
HOW TMTC HELPED
Upon reaching out to TMTC, Altec Capital Services experienced immediate improvements. TMTC quickly took over the title transfers and IRP registrations, reducing plate delivery times from months to as little as 15 days.
Navigating the complexities of Texas DMV, TMTC handled title corrections, duplicate titles, and sales tax remittance, streamlining Altec’s entire process. Denise and Karen provided prompt, reliable support, always ready with solutions, making what used to be a frustrating task for Altec smooth and efficient.
THE RESULTS
TMTC’s involvement brought about significant improvements in the title and registration process, exceeding Altec’s expectations.
Key Metrics:
- 2022: Before partnering with TMTC, the average time to get plates in Texas was 118 days.
- 2023: After implementing TMTC’s services, the average time dropped to 27 days.
- 2024: Processing times improved even further to 15 days.
Impact on Altec:
- Improved customer satisfaction: Faster processing times resulted in happier clients, significantly reducing complaints related to delayed plates.
- Operational efficiency: TMTC’s streamlined services allowed Altec’s team to focus on other priorities, as Texas title and registration processes became uniform and predictable.
- Confidence in compliance: With TMTC handling sales tax remittances, IRP registrations, and title corrections, Altec experienced fewer errors and more consistent results.